Your privacy matters to us. This page explains exactly what personal data heyvip collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal maze, no hidden surprises.
heyvip is an online entertainment platform offering casino games, live dealer games, and sports betting services to members in Bangladesh. When this Privacy Policy refers to "heyvip", "we", "us", or "our", it means the heyvip platform and the team responsible for operating it.
heyvip acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how we handle your data, you can contact us directly at [email protected].
heyvip collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our services, and occasionally from third-party verification providers. Here is a breakdown of what we collect and why:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, support, security alerts |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bets placed, session duration, pages visited | Improving the platform, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence | Resolving disputes, quality assurance, training |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.
heyvip uses your personal data only for legitimate purposes directly related to operating your account and providing our services. We do not use your data for purposes that would surprise you or that you would reasonably object to.
heyvip processes your personal data on one or more of the following legal grounds:
heyvip does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
heyvip retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods we apply are as follows:
When data is no longer required, heyvip deletes or anonymises it securely. You can request early deletion of your data by contacting support, subject to our legal retention obligations.
heyvip takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.
heyvip uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the heyvip platform from working correctly.
As a heyvip member, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will respond to all requests within 30 days.
heyvip is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on heyvip or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a report, heyvip will promptly investigate, close the account if confirmed, delete all associated personal data, and return any deposited funds to the payment source. We take underage gambling extremely seriously and have verification processes in place to prevent it.
heyvip may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered members via email or an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this page periodically so you stay informed about how heyvip protects your privacy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how heyvip has handled your personal information, please get in touch. Our support team is available 24/7 and includes Bengali-speaking agents who can assist you in your preferred language.
Email: [email protected]
Live Chat: Available within the heyvip platform after login.
Response Time: We aim to respond to all privacy-related requests within 2 business days and to complete them within 30 days.
Privacy isn't just a policy document for us — it's built into how the platform works from the ground up.
Every connection to heyvip is protected by SSL/TLS encryption. Whether you're depositing via bKash, checking your balance, or chatting with support, your data travels securely and cannot be intercepted by third parties.
Your personal data is accessible only to heyvip staff who genuinely need it to do their job. Access is logged, monitored, and reviewed regularly. No one at heyvip can browse member data out of curiosity.
heyvip has never sold member data and never will. We don't share your information with advertisers or data brokers. The only third parties who ever see your data are those directly involved in running your account.
We tell you exactly what data we collect and why — no vague language, no catch-all clauses. If we ever need to use your data for a new purpose, we will ask for your consent first rather than quietly updating a policy.
heyvip gives you real control over your data. You can access it, correct it, restrict how we use it, or request deletion — all by contacting support. We process these requests promptly and without unnecessary friction.
In the unlikely event of a data breach affecting your personal information, heyvip will notify you promptly with clear information about what happened, what data was involved, and what steps we are taking to protect you.
Register on heyvip in under two minutes. Deposit with bKash or Nagad, enjoy over 1,000 games, and play knowing your personal data is protected every step of the way.
18+ only. Please play responsibly. By registering you confirm you have read and agreed to this Privacy Policy.